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Motor Accident?

Why make a non-fault insurance claim?


Good question – we don’t actually understand why people still do!

Here are some possible reasons: -

  • Perhaps they like paying more for their insurance?

  • Maybe they don’t mind paying their excess and having to wait weeks to claim it back again?

  • It could be they like be told to get their vehicle repaired only at a garage that you have never heard of?

  • Or they don’t mind having an old courtesy that’s too small instead of one that is just like their own?


Our customers are not keen on any of those things – that’s why they use us.


Our service is different…

Here at Car Call UK we and our partners can independently help drivers with repairs, car hire and legal assistance in the event of a non-fault car accident.

We can do this independently of your own insurer so there is an alternative to a claim on your policy or pay your excess.

  • We will either find an approved repair centre in your area or use a garage of your own choice

  • We can arrange for your damaged vehicle to be collected, and returned following the repairs

  • We can arrange for a like-for-like replacement vehicle to be delivered to your door, for use while your vehicle is undriveable or being repaired

  • We arrange legal advice including a personal injury claims service

  • We and our partners recover the costs from the at-fault drivers insurance company on your behalf



To find out more about our non-fault claims service, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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