Can I get a replacement motorbike after an accident?


If you have been in a motorbike accident that was not your fault and your bike is un-roadworthy, Car Call and our partners can provide you with a like-for-like replacement motorcycle within 3 hours of starting your non-fault accident claim.


Why don’t I just claim on my insurance?

This is what is likely to happen if you claim on your own insurance.

  • You will have to pay the excess on your policy

  • Your next insurance premium will probably increase

  • You may not get a suitable replacement bike or be offered a car as an alternative



Car Call independently helps thousands of road users every year, enabling them to get the assistance they need without a claim on their insurance.


Who pays for my assistance then?

The insurer of the person responsible will pay – simple.

As the innocent victim of a road traffic collision you are legally entitled to the following: -

  • Have your vehicle restored to its pre-accident condition

  • A like-for-like replacement vehicle to use while yours is repaired

  • Recover the costs of any damaged items, lost earnings and be financially compensated for any personal injuries



We independently arrange all this for you and recover the costs of the services we provide, directly from the at-fault drivers insurer.


What is a like-for-like replacement vehicle?

It means that we provide a hire-vehicle for you that is as closely matched as possible to the make, model and type of vehicle you currently use.

So as a motorbike rider, we will source a replacement motorcycle that meets or exceeds the specification of your own. Also, if you have a full driving licence, we may be able to provide you with a replacement vehicle as there is an alternative to a motorcycle.

We always ensure that you are provided with a vehicle that suits your needs, so youso you can get on with your normal daily activities with the minimum of disruption.


Can you organise my bike repairs as well?

Of course we can.

We will find one of our approved repairers in your area or you can specify your own repairer – just let your claims advisor know as soon as you can.


Legal assistance

We appreciate that motorcyclists in particular are particularly vulnerable to injury and to having their specialised clothing and equipment damaged in road traffic accidents.


Legal assistance is included as part of your non-fault claim.

We will arrange for a solicitor to look into all aspects of your accident claim so you can recover the cost of your damaged possessions and if you wish, pursue a compensation claim for an injury.

To find out more, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury