Non-fault car accident claims

A non-fault car accident claim may result in the non-fault driver having to pay their insurance policy excess when the cost of repairs have to be met. Call 02392 484 244 for free help and advice

Even if they do recover these costs for you, you may still have to pay the excess on your policy initially. The process of recovering these costs can take weeks or even months to be completed, leaving you out of pocket for a considerable length of time.

There is however there is an alternative to making a non-fault car accident claim on your own policy that can avoid these potential problems. Car Call and our partners are accident claims specialists who can help you with all aspects of your accident claim. We and our partners help thousands of drivers every year with their accident repairs and legal issues following non-fault car or motorbike accidents.

From the moment you contact us we will make arrangements for your vehicle to be repaired at one of our network of approved accident repair centres and organise an appropriate comparable replacement vehicle for you to drive while the repairs are being carried out. Unlike some insurers we can even use a garage of your choice if you prefer to use one that you are familiar with rather than a garage they impose on you, in many instances miles away from your home.

As we and our partners recover the costs associated with the repairs and car hire directly from the insurer of the at-fault driver, it means that you will not have to claim on your own policy. Instead of you having to make endless phone calls to sort out the repairs or find out how the repair is progressing - one of our UK based advisors will handle all of this for you. You will receive regular updates on the progress of your repairs and they can even provide helpful advice on any other issues relating to your road accident.

If you have been injured the solicitors we work with can also look to pursue a compensation claim for you.

You can just sit back, relax and let us handle everything for you.

If you have had a non-fault car accident or motorcycle accident please call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.

No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a comparable replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a comparable replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury