I don’t want to claim on my insurance what can I do?


If you have not been honest with your insurer

If you don’t want to claim on your car insurance because you have not told them the truth on your policy application, then you run the risk of the third party making a claim and your insurer finding out about the accident anyway

If you have just forgotten to tell them about ‘those 3 points on your licence’ and you tell them, they may just deduct the difference in cost from your claim.

If you have not told them about a motoring conviction for example, you could be in a lot more trouble, and at best your insurance will be invalid – at worst you could face a criminal conviction.


It always pays to tell the truth about your circumstances when applying for car insurance.


If your accident was not your fault, but you can’t afford to pay your excess

We can arrange manufacturer approved vehicle repairs and provide a like-for-like replacement vehicle for anyone involved in a non-fault accident.

The costs of these and any other services you require are recovered directly from the insurer of the at-fault driver when your vehicle has been repaired.

We inform your insurer for ‘information purposes only’ so they play no further part in resolving your accident and the claim is not made on your policy.


The many benefits of our independent claims service

Regardless of the type of car insurance cover you have, our independent claims service provides you with the following benefits:

  • An alternative to a claim on your own car insurance

  • The cost of your future insurance should not increase as a result of the non-fault accident

  • You will have no excess to pay

  • We deliver a like-for-like replacement hire-car if yours is un-roadworthy and/or being repaired

  • Your replacement will be delivered typically within 3 hours of accepting your claim

  • We arrange guaranteed repairs for your vehicle at one of our approved accident repair centres

  • Your repairs can alternatively can be arranged at a garage of your own choice

  • Legal assistance is available for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • Help is available 24/7 for all your claim queries



To find out how we can help call us on 02392 484 244 and we will be happy to help. Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury