Replacement vehicles for Uber taxi driver’s after non-fault accidents


If you operate your own Uber Taxi cab, you don’t want to miss out on valuable business if your vehicle is damaged and in for repair after a non-fault accident.

Car Call and our partners helps thousands of drivers every year by independently providing them with replacement vehicles whilst organising the repair of their vehicles.

What do we mean by ‘independently’? It means we provide all the assistance you need after an accident and not your insurance company.


Why is this better than an insurance claim?

We and our customers believe our service is better because if you make a non-fault claim on your insurance policy:

  • The cost of your annual insurance will go up

  • You will still have to pay out your excess before your vehicle is repaired

  • You will lose your annual no-claims bonus

  • You may not be provided with replacement plated Taxi



None of the above applies when you use our service – because you do not need to claim on your insurance policy.

Not only do you get a like-for-like replacement vehicle, your vehicle repaired and legal assistance..

All costs and charges associated the assistance we provide are recovered directly from the insurer of the at-fault driver on your behalf.


What happens when I start my independent claim?

An experienced UK based claims advisor will deal with all aspects of your claim.

Once we have taken all the details and we have checked the liability of your accident, you will receive the following:

  • An alternative to a claim on your own Taxi insurance, we notify your insurer for information purposes only so they do not handle your claim

  • The cost of your future insurance should not increase as a result of your accident

  • You will have no excess to pay

  • We will deliver a plated like-for-like replacement Taxi if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically on the day we accept your claim

  • We will arrange the repairs to your Taxi at one of our approved accident repair centres or at one you choose yourself

  • Legal assistance can be arranged for the recovery of accident expenses, lost earnings or claims for personal injury compensation

  • All costs and charges relating to the accident are recovered directly from the at-fault driver’s insurer on your behalf



To start your independent accident claim today, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury