If you have been involved in an accident that was not your fault, you are entitled by law to be provided with not just a ‘courtesy car’ but a like-for-like replacement for your vehicle.
A ‘courtesy car’ is a term for a vehicle provided by the repairing garage at their discretion, in other words you may or may not get one, and if you do - it is likely to be something like a small saloon or hatchback at best. This may be perfectly adequate for some people, but if drive an SUV or prestige vehicle this is certainly not acceptable.
Get exactly the vehicle you need without a claim on your insurance
Finding a car accident repairer who can guarantee that you will have a courtesy car can sometimes be difficult. Even if you have a courtesy car (or replacement vehicle) available on your insurance policy you may not be offered something that is appropriate for your needs.
Car Call UK independently provide assistance to anyone following a non-fault accident. Because we and our partners recover your accident related costs directly from the at-fault driver’s insurer, we will organise a quality like-for-like replacement hire vehicle that is appropriate for your needs and you will not need to make a claim on your own insurance policy.
It also means you get the type of vehicle you need.
Because we and our partners can provide you with a replacement vehicle independently of the accident repairer, we can often provide you with a much wider choice of vehicles that would normally be available to you.
In addition to this you will also have the option of choosing your own repairer, rather than having to use the one your insurer specifies. Of course, if you would like us to find a repairer for you, we can. We have a network of approved repairers across the UK which we have chosen based on their consistently high standards of repair.
Our service also includes legal support to help you with the recovery of accident related expenses or help to pursue an injury compensation claim.
If you would like to find out more about our services just give us a call on 02392 484 244 or start your free claim enquiry online using the button below, and one of our experienced claims advisors will be happy to assist you.
Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.