Taxi passenger rights UK


If you were a fare paying passenger travelling in a properly licenced and insured taxi cab, you have the same legal rights as anyone travelling as a passenger in any vehicle.

All vehicle drivers have a ‘duty of care’ to ensure that the people in the vehicle are transported safely to their destination. So, if they put their passengers in danger by driving carelessly - they will be responsible for the consequences.

The solicitors we work with will provide you with the specialist help and support you need to pursue a compensation claim from the insurer of the driver responsible for the accident.

If you are a passenger in a car and you have been injured due to the careless actions of the driver, Car Call and our partners can arrange legal assistance for you if you wish to claim compensation for your injuries.

Of course, if it is subsequently decided that the driver of another vehicle was responsible, then we will pursue the injury claim from the insurer of this driver instead.

We have help thousands of drivers every year get the compensation they are entitled to following road traffic accidents. Depending on your particular circumstances, you could be entitled to claim compensation ranging from several hundred pounds to many thousands for your injury.


What will my compensation settlement be?

When assessing the amount of compensation to be sought from the at-fault drivers insurer, there are a number of factors that need to be considered.

  • What kind of injury you have

  • The amount of stress and discomfort you suffered in the accident

  • The time it will take to fully recover or if you are likely to be left with a permanent disability

  • How the injury may affect your daily life and your current or future employment

  • What special equipment you may need to live with a permanent disability

  • Special assistance, therapies or medical treatments needed to ensure the best possible recovery

  • Long term care needs

  • How much income you are likely to have lost due to your inability to work



If the driver of your Taxi was at-fault, it is highly unlikely that you will need to go to court. Most cases are settled out-of-court, based on similar cases and outcomes that have occurred in the past.

Your appointed solicitor will keep you informed at every stage and ensure that the settlement awarded is in your best interests.

To start your taxi passenger compensation claim today, call us on 02392 484 244 and will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury