Car accident recovery and repair without a claim on your car insurance


If you have been in a car accident where you are not at-fault and need assistance now, call 02392 484 244 and we will can arrange the recovery and repair of your car without you having to make a claim on your car insurance.


Will I have to pay for it?

The costs of the services we provide will be recovered directly from the insurer of the at-fault driver on your behalf.


Won’t my insurer do that anyway?

They should recover the costs of the accident for you, yes – but you will probably still have to pay your excess up-front and you won’t get it back until your insurer has recovered it, which will probably be weeks after the accident.

Also, just when you think the whole traumatic incident is over and dealt with, your insurance renewal comes through and it has increased due to your non-fault accident claim.


The benefits of an independent accident claim

We and our partners help thousands of people with their claims every year, enabling them to get their accident related issues resolved but without the disadvantages of a claim on their own car insurance policies.

Our service provides you with the following: -


  • A like-for-like replacement for your vehicle, typically delivered within 3 hours of accepting your claim

  • Your replacement vehicle can be delivered to your home or place of work

  • Most of our vehicles we provide are less than 6 months old

  • Having a wide variety of vehicles available means that we can usually provide the type of vehicle you require

  • We can arrange for your damaged vehicle to be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Legal help and assistance is included with our service

  • The cost of these services will be recovered directly from the at-fault driver’s insurer



If you would like to find out more about our service, simply call 02392 484 244 or send us your contact details using the form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury