Car Insurance Advice The benefits of independent non-fault claims


Anyone who has owned a car for any length of time will know how the cost of insuring their car can creep up if they make any accident claims.

There is not much you can do about the claims where you are at-fault, but if you are not at-fault, there is a simple way to avoid them going on to your insurance record – make your accident claim independently of your insurer.


Benefits of an independent non-fault car accident claim

Anyone who makes a non-fault accident claim their car insurance policy will almost certainly have to pay any excess before their vehicle repairs are authorised. In addition to this, the cost of your insurance is likely to increase as a result of your claim.

Making a claim independently of your insurer enables you to get the help that you need, but without having to claim on your policy or pay your excess.

Who pays for all this? Well, we and our partners recover the all the costs associated with your claim, directly from the at-fault driver's insurer on your behalf.

These are the services that are made available to you: -



  • A like-for-like replacement hire-vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • We arrange for your damaged vehicle to be repaired at an approved accident repair centre or at a repairer you choose yourself

  • Legal assistance for issues such as lost earnings, expenses or claims for personal injury is provided as part of your claim

  • Our 24 hour help line is available for all your enquiries



If you would like us to assist with any non-fault accident, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury