Non-Fault Road Accident recovery and Repair


Do you need assistance after an accident that was not your fault?

Car Call independently helps thousands of drivers every year. We keep you mobile with a replacement hire-car whilst organising the recovery and repair of your vehicle.

Call us on 02392 484 244 now and we will organise the recovery and repair of your vehicle, wherever you are in the UK.


The advantage of not making a non-fault claim on your car insurance

When an insurer helps you after an accident, you are still ‘making a claim’ on your policy whether it is your fault or not. Yes - you should be able to claim back any excess you have paid at a later date – but you will almost certainly have to find the money to pay this ‘up-front’, despite being the innocent party.

Another consequence of a non-fault claim on your car insurance is that it will probably cost you more to insure your vehicle next time. Because you have just made an accident claim, they will now regard you as more likely to have another accident, so you will be charged more for the same cover.


How does your service avoid this?

We operate completely independently of any insurer – so you are not making a claim on your insurance policy.

We and our partners organise the services you need to get your vehicle repaired back to how it was before the accident and give you a hire-car to use in the meantime.

When everything is resolved for you and you are satisfied with the result, we and our partners recover the costs back from the insurer of the at-fault driver on your behalf.


What happens after you recover my car?

If your vehicle is un-roadworthy, we will arrange for a like-for-like replacement vehicle to be delivered to your home or place of work.

Your replacement vehicle will typically be delivered to you within 3 hours of accepting your claim.

The damage to your vehicle will then be assessed by an independent automotive engineer. The repairs to your vehicle will be carried out at an approved accident repair centre that is local to you, or you can alternatively suggest an accident repair centre yourself.

Your claims advisor will keep you informed about the progress of your claim and address any issues or concerns that you may have.

If you require legal advice or assistance, we will arrange this for you. Legal costs will be recovered on your behalf as part of your claim.

To start your non-fault accident claim now or to get some advice, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury