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Motor Accident?

Non-Fault Road Accident recovery and Repair


Do you need assistance after an accident that was not your fault?

Car Call UK independently helps thousands of drivers every year. We keep you mobile with a replacement hire-car whilst organising the recovery and repair of your vehicle.

Call us on 02392 484 244 now and we will organise the recovery and repair of your vehicle, wherever you are in the UK.


The advantage of not making a non-fault claim on your car insurance

When an insurer helps you after an accident, you are still ‘making a claim’ on your policy whether it is your fault or not. Yes - you should be able to claim back any excess you have paid at a later date – but you will almost certainly have to find the money to pay this ‘up-front’, despite being the innocent party.

Another consequence of a non-fault claim on your car insurance is that it will probably cost you more to insure your vehicle next time. Because you have just made an accident claim, they will now regard you as more likely to have another accident, so you will be charged more for the same cover.


How does your service avoid this?

We operate completely independently of any insurer – so you are not making a claim on your insurance policy.

We and our partners organise the services you need to get your vehicle repaired back to how it was before the accident and give you a hire-car to use in the meantime.

When everything is resolved for you and you are satisfied with the result, we and our partners recover the costs back from the insurer of the at-fault driver on your behalf.


What happens after you recover my car?

If your vehicle is un-roadworthy, we will arrange for a like-for-like replacement vehicle to be delivered to your home or place of work.

Your replacement vehicle will typically be delivered to you within 3 hours of accepting your claim.

The damage to your vehicle will then be assessed by an independent automotive engineer. The repairs to your vehicle will be carried out at an approved accident repair centre that is local to you, or you can alternatively suggest an accident repair centre yourself.

Your claims advisor will keep you informed about the progress of your claim and address any issues or concerns that you may have.

If you require legal advice or assistance, we will arrange this for you. Legal costs will be recovered on your behalf as part of your claim.

To start your non-fault accident claim now or to get some advice, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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