Should I make a claim on my car insurance?

Whether or not you make a claim on your car insurance policy will depend largely on the circumstances of your accident and whether or not the claim is likely to be the most cost effective option. For free help and advice regarding any car accident or potential car insurance claim, call 02392 484 244 and we will be happy to help.


When you have to claim on your car insurance policy

It's not always easy to admit you may have been responsible for an accident. However everyone makes driving mistakes from time-to-time, most of the time it does not result in a car accident, but when it does - this is when you will probably have to claim on your car insurance.

If you were responsible for a road accident, your insurance policy should cover all the costs incurred by the other party, whether your policy is Fully Comprehensive or Third Party.


When you have a choice whether to make a claim on your policy or not

If you were clearly not responsible for the collision, you have the option of letting your insurer manage the claim or you can have your claim dealt with directly with the insurer of the person responsible.

If your own insurer manages your claim, there could be a number of disadvantages:

  • You will have to initially pay the excess on your policy, which may be a significant sum

  • Your insurance premium will almost certainly increase as a result of your claim

  • You may not receive a suitable replacement vehicle to use

  • You may have no choice who repairs your vehicle



Alternatively, we can independently manage your accident claim.

Thousands of people choose our service to assist with their accident claims every year. These are the reasons why:

  • You will have no excess to pay

  • Your insurance premiums should not be affected by your claim

  • You will receive a like-for-like replacement for your damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • Your vehicle can either be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed

  • Legal assistance is arranged for accident related issues such as the recovery of expenses, lost earnings or claims for compensation

  • Costs and charges are recovered directly from the at-fault drivers insurer on your behalf

  • Access to our 24/7 help line



All these benefits are available to you, regardless of the type of insurance cover you have on your vehicle.

If you would like to know more about our service or you would just like some free advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury