I have had an accident with a foreign vehicle, what should I do?


If you were driving in the UK and have been involved in a collision with a foreign vehicle your actions at the scene should be the same as with any other accident.

However there may well be other factors to bear in mind that could make your accident claim longer to process, for free expert advice call us now on 02392 484 244.

At the scene of any accident you should always gather as much information about the circumstances of the accident and the people involved.

To help establish who was at fault you should try and take photo's at the scene of damage to vehicles, the position of vehicles, skid marks etc., but only if it is safe for you to do so.

Make a sketch of the vehicle movements that led to the accident while it is still fresh in your mind and also the date, time and location.

Collect names, addresses and contact details of everyone involved, including any independent witnesses and record any weather conditions and road defects. Take the names of any attending Police officers and their identity numbers.

Make a note of the vehicle makes, models, colours and registration numbers. Bear in mind that the registration number on the trailers of foreign lorries may be different to the vehicle pulling it.

A foreign driver may have what is known as Green Card which is a document used to help validate their insurance cover for driving in other countries. If the driver of the vehicle has a Green Card, make a note of the cards reference number and any other details printed on it.

If you cannot get the insurance details of the driver of the vehicle, you can contact the Motor Insurers Bureau - Green Card Department.


How we can help


Car Call and our partners specialise in handling all types of motor accident claims.

We and our partners can provide you with free expert help and advice regarding your accident, including repairs, replacement vehicles and professional legal advice.

Whatever the circumstances of your accident, we will do our very best to help you in any way we can - so please contact us on 02392 484 244 and our UK based claims team will be happy to help.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury