No-cost Accident Recovery and Repair


Get your vehicle recovered now and we will get the cost of the recovery and your vehicle repairs paid for by the insurer of the at-fault driver.

Call us now on 02392 484 244 to arrange the recovery of your vehicle now.


Not at-fault? Get your vehicle repaired without an insurance claim

Some people are unaware that there is an alternative to a claim on their car insurance if a road accident was not their fault.

We and our partners help thousands of people every year by giving them the option of resolving their accident claim directly with the insurer of the at-fault driver, rather than through their own insurer.

The advantage of doing this is that you will not have to pay the excess on your policy and because you are not making a claim on it, they cannot justify an increase in your next car insurance premium.


Making your accident claim independently

We and our partners take care of the recovery, arrange the repairs, a replacement hire-vehicle and even arrange legal assistance for you.

We and our partners recover these costs directly from the insurer of the at-fault driver on your behalf when you are happy with the repairs and your claim is complete.


So what services do you offer?

We arrange a full range of services to enable your vehicle to be back on the road as quickly as possible, whilst ensuring you remain mobile in a suitable hire vehicle in the meantime.

The assistance we provide includes: -

  • We arrange the recovery of your vehicle from the scene of the accident

  • Delivery of a like-for-like replacement vehicle for you to use if your vehicle is un-roadworthy and being repaired

  • Your replacement vehicle will be delivered to your home or place of work, typically within 3 hours of accepting your claim

  • Repairs to your vehicle will be arranged with an approved accident repair centre in your local area

  • All your vehicle repairs are fully guaranteed and our repairs are carried out according to your manufacturers specifications

  • Some of our customers like to use a specific approved repairer. If you would like to do this just let your claims handler know and they will arrange this for you

  • We can arrange legal advice and assistance with accident related issues such as the recovery of storage costs, expenses and claims for injury compensation

  • 24/7 claims advice from our UK based claims team



To find out how we can help following your accident call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury