Vehicle Claims Management


Car Call and its partners provide both bespoke commercial solutions and personal vehicle claims management services for individuals involved in road traffic collisions.


Our commercial solutions

We and our partners offer vehicle claims solutions for fleet operators, broker clients, dealerships and body shops. Our service allows our clients to focus on their core business by reducing accident related administration and employee down-time.


Branded for your business



No matter what kind of commercial operation you have, we will brand the service to suit your business needs. This can include your marketing materials, telephone help-lines and email response services - enabling brand continuity across your business offering.


Statistical reporting



Statistical usage data can be provided in the form of custom reports, delivered either by email or via your own online account management area.


Legal assistance



If the collision is non-fault, we can arrange for legal assistance to resolve issues including the recovery of losses for damaged property and claims for personal injuries.


Vehicle repairs



Your vehicles will be repaired using our national network of approved Accident Repair Centres.

Vehicles of all types can be accommodated and will receive high quality repairs to manufacturer approved standards.

All your repairs are of course fully guaranteed.


Replacement vehicles



Having a fully operational fleet of vehicles is essential to any business.

We and our partners can provide a wide range of replacement vehicles to suit your needs and they can be delivered typically within 3 hours of receiving a claim.


Reduce your operating costs



By out-sourcing your accident management to us, you can reduce your operating costs through a reduction in call volumes, administration and insurance overheads.


Call us on 02392 484 244 and we will be happy to discuss a solution for your business.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury