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Motor Accident?

Non-fault accident management company?


Car Call Claims line

Thousands of people every year choose to use our accident management service as an alternative to an insurance claim for an accident that was not their fault.

Why? Well when you consider that you will probably have to pay your excess, lose your no-claims bonus and the cost of your insurance is likely to go up because of your non-fault insurance claim – using our independent assistance, just makes sense.

To find out more call 02392 484 244 and we will be happy to help.


How our accident management benefits you?

By using our service, you do not have to make a claim on your own insurance policy.

So you do not have to pay your excess before your vehicle is repaired, your no-claims discount is un-affected, and your insurer has no reason to increase the cost of your next premium.

We and our partners enable road users to resolve their accident issues by organising their vehicle repairs, providing them with a like-for-like replacement vehicle and arranging legal assistance with any accident related issues.

Because we act independently of your insurer, our assistance is not limited by the ‘options’ you have chosen on your insurance policy. All our customers get the same comprehensive range of services – no matter what.

Who pays for my assistance? The insurer of the person responsible – not you. The cost of the assistance we provide is recovered directly from the at-fault drivers insurer by our partner solicitors.

How we assist you:

  • We will take the details of your accident, establish who was at-fault and then start organising your assistance

  • We and our partners will arrange a like-for-like replacement vehicle to be delivered to your home or place of work typically within 3 hours of accepting your claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • Your vehicle repairs can be carried out at an approved accident repair centre we recommend or at a repair centre of your own choice

  • Legal assistance is provided by our partner solicitors for issues such as lost earnings, expenses or a claim for a personal injury

  • Our claims advisors are available 24/7 to answer your queries



To find out how our accident management compares to a claim on your insurance policy, call 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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