Non-fault accident management company?



Thousands of people every year choose to use our accident management service as an alternative to an insurance claim for an accident that was not their fault.

Why? Well when you consider that you will probably have to pay your excess, lose your no-claims bonus and the cost of your insurance is likely to go up because of your non-fault insurance claim – using our independent assistance, just makes sense.

To find out more call 02392 484 244 and we will be happy to help.


How our accident management benefits you?

By using our service, you do not have to make a claim on your own insurance policy.

So you do not have to pay your excess before your vehicle is repaired, your no-claims discount is un-affected, and your insurer has no reason to increase the cost of your next premium.

We and our partners enable road users to resolve their accident issues by organising their vehicle repairs, providing them with a like-for-like replacement vehicle and arranging legal assistance with any accident related issues.

Because we act independently of your insurer, our assistance is not limited by the ‘options’ you have chosen on your insurance policy. All our customers get the same comprehensive range of services – no matter what.

Who pays for my assistance? The insurer of the person responsible – not you. The cost of the assistance we provide is recovered directly from the at-fault drivers insurer by our partner solicitors.

How we assist you:

  • We will take the details of your accident, establish who was at-fault and then start organising your assistance

  • We and our partners will arrange a like-for-like replacement vehicle to be delivered to your home or place of work typically within 3 hours of accepting your claim

  • The damage to your vehicle is assessed by an independent automotive engineer

  • Your vehicle repairs can be carried out at an approved accident repair centre we recommend or at a repair centre of your own choice

  • Legal assistance is provided by our partner solicitors for issues such as lost earnings, expenses or a claim for a personal injury

  • Our claims advisors are available 24/7 to answer your queries



To find out how our accident management compares to a claim on your insurance policy, call 02392 484 244 and one of our experienced claims advisors will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury