Car crash recovery services


If you have been involved in car crash and need your vehicle recovered, our non-fault recovery and repair service enables you to get all your accident issues resolved at no-cost and without a claim on your own car insurance policy.

Call 02392 484 244 now for assistance.


Why thousands of people every year use our service

Thousands of motorists opt-out of making claims on their car insurance for non-fault accidents by using our independent claims service.

Why? Well – it’s because they don’t feel that they should be paying the excess on their policy for an accident that was not their fault and they are not too keen having their insurance costs go up because of it either!


How we assist you after your crash

Here at Car Call, we help drivers make claims independently of their insurers.

This means you get all the help and assistance you would expect from a fully featured insurance policy, except you do not have to claim on your insurance, have to pay any excess or have to put up with an increase in your premium at renewal.

We and our partners can provide this service for you because we and our partners recover the costs associated with your independent claim directly from the insurer of the at-fault driver.


You will get a decent hire-car

Our aim is not only to get our customers mobile again in the shortest possible time, but to ensure they get exactly the type of vehicle they need.

So - we’ll check what type of vehicle you drive and the arrange for a like-for-like replacement hire-vehicle to be delivered to you within 3 hours of accepting your claim.


Get quality accident repairs

Our network of approved UK Accident Repair Centres have been selected based on their high standard of repairs and customer service.

Alternatively, if you would like your vehicle repaired at a specific garage, that's no problem, simply tell your claims advisor and we will make all the arrangements for you.


Get legal assistance as well

If you have any un-insured items in your vehicle, such as tools or other valued possessions, the solicitors we work with will be able to help you recover the cost of these items for you from the insurer of the at-fault driver.

If you have been injured, they can look to pursue a claim for personal injury compensation. If your claim is successful, you can be assured that you will receive the best possible settlement for your claim.

To find out more about our service, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury