Van recovery and repair after a non-fault accident


Why you may not want to claim on your insurance after a no-fault accident. Compare our services to those provided in your policy, contact us today.



To get your van recovered after a road accident that was not your fault, call 02392 484 244 and we will be happy to help.

Your van will be taken one of our approved accident repair centres and we will arrange the repairs for you without making a claim on your insurance policy.


How we are different from an insurer

Making a non-fault claim on your van insurance can end up costing you money, both in the long term and the short term.

You will almost certainly have to pay the excess on your policy before your vehicle can be repaired and your next renewal premium will probably increase as a result of the claim.

We are independent of all insurance companies.

We and our partners arrange accident assistance that includes, guaranteed repairs to your van, provision of a like-for-like replacement van for you to use during the repair process. Our partner solicitors will provide legal assistance with all your accident related issues.

We manage the entire claims process for you, so you can get on with your normal daily activities with the minimum of disruption.

How is your assistance paid for? When your repairs are complete and you are happy with the result, we and our partners recover the costs and charges directly from the at-fault driver’s insurer on your behalf.

We and our customers believe the benefits of our service are clear:

  • No excess to pay

  • You have an alternative to a claim on van insurance

  • Your insurance renewal premium is not affected by a claim

  • Your like-for-like replacement van is delivered typically within 3 hours of starting your claim

  • Repairs to your van can be at one of our approved accident repair centres or at a repair centre of your own choice

  • Legal assistance is available for the recovery of expenses, lost earnings or claims for compensation

  • The cost of your assistance is recovered directly from the at-fault drivers insurer

  • Our helpline is available 24/7 for all your claim queries



To arrange your vehicle recovery and start your accident assistance today, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury