Recover and Repair your car after an accident, without a claim on your insurance


If you have been involved in an accident and you were not responsible for it, get your vehicle recovered and repaired now, as an alternative to a claim on your car insurance.

Call us on 02392 484 244 to get your vehicle recovered, repaired and receive a replacement hire-car.


Helping thousands of motorists avoid claims on their car insurance

Our aim is to resolve the consequences of your road traffic accident in the most efficient and cost-effective way possible, but without compromising your legal right to a like-for-like replacement vehicle and top quality accident repairs.

Thousands of people every year benefit from our independent claims service every year by not having to make claims on their car insurance.

If an accident was not your fault, your insurer will almost certainly still require you to pay the excess on your policy. You may be able to get this refunded at a later date, but you are not likely to get your money returned for weeks or months after the accident.

Another disadvantage of a claim on your policy is of course that your next insurance premium will also probably go up as result.

In this situation, we should be able to help you independently of your own insurer.

We and our partners recover the costs of the services we provide directly from the insurer of the at-fault driver on your behalf, so you do not have to make a claim on your own insurance policy.


So, what happens after you recover my damaged vehicle?

If your vehicle be un-roadworthy, our next task is to get you into a like-for-like replacement vehicle as soon as possible.

Once we accept your claim, we can typically deliver a replacement vehicle to your home or place of work within 3 hours.

We then arrange for your vehicle to be repaired at one of our network of approved accident repair centres. Our repair centres provide fully guaranteed vehicle repairs to your vehicle manufacturers specifications.

Sometimes our customers prefer to use a particular repairer or garage for their vehicles. This is not a problem as we will contact them for you and make the necessary arrangements. Legal advice and assistance is all part of our service. If you have outstanding recovery costs or expenses, the solicitors we work with can look to recover these as part of your claim.

If you have been injured in your accident, we can also look to pursue an appropriate compensation settlement for your injury.

If you would like us to help with your vehicle recovery and repair now, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury