Repairs for disabled access vehicles


If you are looking for repairs for a disabled access or adapted vehicle following a road accident we may be able to help. Call us on 02392 484 244 for free advice and assistance with your accident claim.

If you drive a disabled access or adapted vehicle it can sometimes be difficult to find a suitable repairer for your type of vehicle.

If the damage to your vehicle was caused by someone else's careless driving, we may be able to help you get the appropriate repairs to your vehicle without you having to make a claim on your own insurance policy.

What's more, we will endeavour to provide a suitable adapted vehicle for you to use for the duration of these repairs.

We and our partners help thousands of people every year make claims independently of their own insurers.

Because we and our partners recover the costs associated with your accident claim directly from the insurer of the at-fault driver, it enables us to provide a level of service and support that may not be available on your own insurance policy.


Get the additional help you need if you are a disabled driver

Anyone who is involved in an accident that was not their fault is entitled to not only get your vehicle repaired to its pre-accident condition, but also to get the support required to minimise the impact of the road accident on your daily activities.

We work hard to ensure that you get the help that you need, when you need it most. This is why we are happy to provide the following assistance:

  • A like-for-like replacement which includes the adaptions you need to drive the vehicle safely

  • Your replacement vehicle is delivered to your home or place of work, typically within 3 hours of starting your claim

  • Vehicle repairs are not limited by our approved repairers, you can use the specialist repair centre if this is required

  • If a wheelchair or other mobility aid has also been damaged in the accident, the solicitors we work with can look to recover the cost of repairs or replacement items for you

  • Compensation for injuries can also be sought on your behalf

  • You can contact us at any time for advice or information about the progress of your claim


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury