Private Hire Taxi Accident Management


Car Call and its partners provide can provide one-off non-fault Accident Management assistance or complete fleet Taxi and owner driver Private Hire Taxi solutions for your business.

Our Accident Management service gives you the peace of mind of having readily available replacement plated taxi’s and a managed repair service that allows you to continue servicing your customers with the minimum of disruption to your business.


The benefits of our Taxi Accident Management service

Even if you can afford the best Taxi insurance policy available, you are still likely to suffer an increase in the annual cost of your insurance by making non-fault claims on your policy.

In addition to this, you need accident assistance that can provide you with a suitable replacement quickly in order to avoid losing business due to an un-roadworthy vehicle.

We can typically get a replacement plated/equipped Private Hire Taxi delivered on the same day that you report your accident claim to us.

The damage to your own vehicle will be inspected by an independent Automotive Engineer and then it will be placed into an approved accident repair centre in your area.

This of course removes the need to make a claim on your own policy and avoid any potential cost implications for your business.

When your claim is complete and you are happy with your repairs, we will recover the costs associated with your accident directly from the insurer of the person at-fault on your behalf.


Services that benefit your business

We provide a range of services that ensures that disruption to your operation is kept to the minimum:

  • Plated taxi replacement for all your non-fault accidents, typically within 3 hours

  • We can source a wide variety of Taxi vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Guaranteed vehicle repairs at one our network of approved Accident Repair Centres

  • Legal assistance is arranged for the recovery of lost earnings, equipment or claims for compensation

  • Minimise disruption to your business

  • Full credit repair and credit hire facilities



To find out how our Private Hire Taxi claims service can benefit your business, simply call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury