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Motor Accident?

Insurer or Accident Management?


Car Call Claims line

Both your insurer and an Accident Management company should be able to provide you with assistance you need after an accident that was not your fault.

However, the assistance provided by your insurer is likely to depend on you paying them the excess you have on your policy first.

Also - by making a ‘claim’ on your policy, you may lose the annual benefit of your ‘no-claims bonus or discount’.

Finally the cost of your insurance may be increased because you are now considered to be at an increased risk of having further accidents.

That’s quite a lot of potential financial penalties for someone who has done nothing wrong.

This is why thousands of road users every year choose Car Call UK and its partners to provide accident management as an alternative to a claim on their vehicle insurance policy.

To find out how our accident assistance compares to a claim on your insurance policy, call 02392 484 244 to find out more.

We and our partners can arrange the services and assistance you need to resolve your accident issues.

When your repairs and assistance are complete, we will recover the costs directly from the insurer of the person responsible on your behalf.


How do they compare?

If you make a non-fault claim on an insurance policy:

  • You will probably have to pay the excess before your vehicle is repaired

  • You may not receive a replacement vehicle that is suitable for your needs

  • You may not be entitled to legal assistance with your claim

  • Your vehicle may have to be repaired at a specific garage

  • You will probably lose your no-claims bonus

  • The cost of your policy at renewal may increase due to the claim




It does not matter what type of insurance cover you have, our Accident Management service offers the following benefits:

  • There is no claim on your own insurance policy

  • You have no excess to pay

  • Your no-claims discount is protected

  • The cost of renewing your policy is not affected by a claim

  • You will receive a like-for-like replacement vehicle

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • Your vehicle can be repaired at one of our approved accident repair centres or at a repairer of your own choice

  • Legal assistance is provided with your claim by our partner solicitors

  • 24/7 support and assistance with all your claim queries



To start using our service today, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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