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Motor Accident?

Is the cost of my car insurance affected if I didn’t cause the accident?


The future cost of your car insurance will almost certainly be affected by a claim on your policy, whether you are at-fault or not. This is because you will probably be considered more likely to have further accidents in the future. This probably seems unfair, but this is the way car insurance works.

One way to help keep your claims history to the minimum is to use an independent claims assistance provider like Car Call UK.

If your accident was not your fault, we may be able to provide you with the help and assistance you need, independently of your insurer.

This enables you to get the assistance you need to resolve your accident related issues, but without having another claim going on your car insurance record.

Another advantage of our service is that you will not have to pay any excess you may have on your policy.


Our non-fault claims service provides an alternative to a claim on your own insurance

Thousands of motorists every year choose to use our service, safe in the knowledge that we will recover the costs involved directly from the insurer of the at-fault driver.


What services do you provide?


  • Repairs will be carried out to a high standard from using our approved repairers, alternatively you can choose your own garage or manufacturer approved repairer - the choice is yours.

  • If you have lost earnings or require compensation for an injury, the solicitors we work with can help you find an appropriate settlement.

  • Some car insurance policies may offer a replacement vehicle, but they may not offer a like-for-like replacement.

  • We will arrange for a like-for-like replacement hire-car for you to use while your vehicle is off the road and being repaired.

  • Should your vehicle be deemed a totally loss, you will be able to use your replacement hire-car for up to 7 days after you receive your final settlement cheque.



For independent assistance with your non-fault accident, call us on 02392 484 244 and we will be happy to provide any assistance we can.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected. `
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