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Motor Accident?

Avoid paying out car insurance excess and increases in the cost of your insurance


You don’t have to look too hard on the internet to find annoyed drivers who have had to pay the full excess on their car insurance even when they are not at-fault.

There will be many others who also find out that their next insurance premium mysteriously goes up after a no-fault claim too.

Unfortunately most insurance providers don’t make any distinction between fault claims and non-fault claims in these respects.

There is a way to avoid both of these costs however – make your accident claim independently of your insurer.


Not heard of our service? Then read on and save yourself some money!

We provide independent accident assistance to thousands of motorists every year – and not a single one would have had to pay their insurance excess or seen an increase in their insurance because of a non-fault insurance claim.


How do we do this?

Firstly, we will notify your insurer for ‘information purposes only’ – so they do not handle your non-fault claim.

Then we arrange the delivery of a like-for-like replacement for your unroadworthy vehicle, so you can stay mobile whilst we look after your repairs.

Your damaged vehicle is placed into an approved accident repair centre in your area. Also at this time, we can arrange assistance with any legal claims you may have for expenses or a claim for injury.

When your repairs are complete, you return your replacement vehicle and when you are happy with the repairs, your vehicle is returned.

All repairs are carried out according to your manufacturers specifications and are fully guaranteed.

We then recover the costs from the at-fault drivers insurer.


Our service at a glance

It does not matter what type of insurance cover you have, with our independent accident assistance, you are entitled to the services below.

  • We will provide a like-for-like replacement for your damaged vehicle

  • The replacement vehicle is delivered typically on the same day you start your claim

  • Repairs are arranged at an approved accident repair centres or at a repairer of your own choice

  • Your vehicle repairs are fully guaranteed and are carried out according to manufacturer specifications

  • Legal assistance is arranged for accident related issues such as the recovery of expenses, lost earnings or claims for compensation

  • Costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • Impartial help and advice from our 24/7 help line



To start your independent claim today, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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