Vehicle recovery and Car accident recovery


To avoid the expense of a non-fault insurance claim and get your vehicle recovered after a road accident, call 02392 484 244 and we will be happy to help.

Your vehicle will be recovered to one of our approved accident repair centres and we will arrange a like-for-like replacement hire-vehicle for you.

Your vehicle will be repaired back to its pre-accident condition and when you are happy with the result – we will recover the costs from the insurer of the at-fault drivers insurer on your behalf.


The advantage of our non-fault recovery and repair service over a claim on your car insurance

If you have been involved in an accident that was not your fault, you may consider making an accident claim on your car insurance policy.

This will almost certainly mean that you will have to pay your excess on before your vehicle can be repaired and because of your claim, your next renewal premium will probably increase.


Why use independent claims service

Using our independent claims service is easy as a claim on your own insurance policy – except you have none of the disadvantages.

We provide a complete range of services including guaranteed repairs to your vehicle, a like-for-like replacement hire-car and legal assistance if you need it.

When your claim is complete and you are happy with the repair, we will recover the costs and charges directly from the at-fault driver’s insurer on your behalf.

Thousands of drivers every year avoid claims on their insurance whilst getting the following benefits: -

  • No excess to pay on your policy

  • There is an alternative to a claim on your own insurance policy

  • Your insurance renewal premium should not be affected

  • We and our partners provide you with like-for-like replacement hire-vehicle

  • Your replacement vehicle will be delivered typically within 3 hours of accepting your claim

  • We arrange repairs to your vehicle at one of our approved accident repair centres or at a repair centre of your choice

  • Legal assistance is provided for the recovery of expenses, lost earnings or claims for compensation



To get your vehicle recovered and start your non-fault accident claim, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury