Non-fault van accident claims


If your business involves driving a van and you are involved in an accident that was not your fault, you could find yourself without transport through no fault of your own. This could mean that your business may suffer as a result.

Even though your insurance cover may provide a replacement vehicle, it may not be suitable for your needs. In this instance we can look to provide the type of vehicle you need as an alternative to the assistance offered by your insurer in as little as 3 hours.

This not only leaves you out of pocket, you will have to give up valuable time and more than likely pay out various costs, you may not be able to claim back even though the accident was not your fault.

At Car Call we and our partners help drivers of all types of vehicles, whether it's a motorcycle, car, van or an HGV. We and our partners can provide a suitable like-for-like replacement vehicle, organise repairs and claim all the costs back from the at-fault drivers insurer.

A replacement van and yours repaired

Because your accident was not your fault, we can look to provide accident services for our customers and simply recover these costs back directly from the at-fault drivers insurance company.

This includes a replacement vehicle, quality approved accident repairs, legal advice and assistance with injury compensation claims. We also organise eveything for you so you can get on with your daily business with the minimum of stress and hassle.

If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury