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Motor Accident?

Taxi replacement hire services


If you run a fleet of taxis or even just one, you need to know that you can get a plated replacement at short notice if one of your vehicles becomes damaged and un-roadworthy in an accident.

Car Call UK and its partners provide industry leading accident assistance to Taxi operators of all sizes.

In the event of a non-fault accident, we can deliver a suitable plated and equipped replacement taxi to our customers typically within 3 hours of starting your accident claim.

We also arrange your Taxi repairs and legal assistance with your un-insured losses and injury claims.

We operate independently of all insurers, so there is an alternative to a claim on your Taxi insurance – keeping your annual insurance costs to the minimum.

No claim on your insurance also means – no excess to pay.


How much does your service cost?

We operate on a ‘credit hire and repair’ basis, so we cover all the costs and when your repairs are complete, we and our partners recover the costs directly from the at-fault driver’s insurance company on your behalf.


How long have you been doing this?

Car Call UK have been in business for over a decade now. We only employ experienced staff who we know will focus on the needs of our customers - that’s why they keep coming back.

We also have an established network of approved Accident Repair Centres that will ‘deliver the goods’ in terms of technical expertise and all-round great customer service.

Getting the right type of replacement vehicle is critical, that’s why we have access to a wide variety of replacement hire vehicles to suit our customers.


The benefits are clear

We don’t operate huge call centres, we don’t put people on hold - when you get through to us you will speak to an experienced advisor who will personally deal with your claim from start to finish.

We believe our Taxi accident assistance has clear benefits for any operator:

  • An alternative to a claim on your own Taxi insurance, we handle everything

  • The cost of your insurance should not increase as a result of your non-fault claim

  • There is no excess to pay

  • We and our partners can manage your fault accident reporting as well, to save you time

  • We provide plated like-for-like replacement Taxi’s if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically within 3 hours of accepting your claim

  • We will arrange the repairs to your Taxi at one of our approved accident repair centres or at one you specify

  • Legal assistance can be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • We provide 24/7 assistance for all your claim queries



To find out more about our comprehensive accident management service, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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