Taxi replacement hire services


If you run a fleet of taxis or even just one, you need to know that you can get a plated replacement at short notice if one of your vehicles becomes damaged and un-roadworthy in an accident.

Car Call and its partners provide industry leading accident assistance to Taxi operators of all sizes.

In the event of a non-fault accident, we can deliver a suitable plated and equipped replacement taxi to our customers typically within 3 hours of starting your accident claim.

We also arrange your Taxi repairs and legal assistance with your un-insured losses and injury claims.

We operate independently of all insurers, so there is an alternative to a claim on your Taxi insurance – keeping your annual insurance costs to the minimum.

No claim on your insurance also means – no excess to pay.


How much does your service cost?

We operate on a ‘credit hire and repair’ basis, so we cover all the costs and when your repairs are complete, we and our partners recover the costs directly from the at-fault driver’s insurance company on your behalf.


How long have you been doing this?

Car Call have been in business for over a decade now. We only employ experienced staff who we know will focus on the needs of our customers - that’s why they keep coming back.

We also have an established network of approved Accident Repair Centres that will ‘deliver the goods’ in terms of technical expertise and all-round great customer service.

Getting the right type of replacement vehicle is critical, that’s why we have access to a wide variety of replacement hire vehicles to suit our customers.


The benefits are clear

We don’t operate huge call centres, we don’t put people on hold - when you get through to us you will speak to an experienced advisor who will personally deal with your claim from start to finish.

We believe our Taxi accident assistance has clear benefits for any operator:

  • An alternative to a claim on your own Taxi insurance, we handle everything

  • The cost of your insurance should not increase as a result of your non-fault claim

  • There is no excess to pay

  • We and our partners can manage your fault accident reporting as well, to save you time

  • We provide plated like-for-like replacement Taxi’s if yours is un-roadworthy and/or being repaired

  • Your replacement Taxi is delivered typically within 3 hours of accepting your claim

  • We will arrange the repairs to your Taxi at one of our approved accident repair centres or at one you specify

  • Legal assistance can be arranged for the recovery of your expenses, lost earnings or claims for compensation

  • All costs and charges are recovered directly from the at-fault driver’s insurer on your behalf

  • We provide 24/7 assistance for all your claim queries



To find out more about our comprehensive accident management service, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury