Recover my car after an accident


If you have recently been involved in a road traffic accident and your vehicle is un-roadworthy, you will need to get it recovered to an accident repair centre.

If you were not at-fault for the accident – call 02392 484 244 now and we will get your vehicle to an approved accident repair centre and start a independent accident claim for you. You do not have to make a claim on your car insurance.


Thinking of calling your insurer? Then read this first…

If you are thinking of making a claim on your insurance policy, it's important to realise that in some circumstances making a claim on your own insurance is not the best or more cost effective option.

If you have been involved in an accident that was not your fault and you make a claim on your insurance, you will almost certainly still have to pay the excess on your policy. What's more, you are likely to find that cost of your insurance will increase next time.

We provide all the services you need to resolve your accident, but without you having to make a claim on your own insurance policy.

Our service enables you to get your vehicle repaired, whilst ensuring you stay mobile with a like-for-like replacement vehicle for you to use during the repair period.


An alternative to a claim on your own insurance policy

Because you are the innocent victim of someone else’s careless driving, you are entitled to receive all reasonable assistance to minimise the effects of the accident on your daily life and return your vehicle to its pre-accident condition.

When we have resolved all aspects of your accident claim for you, we will recover the costs of the services we have provided directly from the insurer of the at-fault driver.


The benefits are clear

We save thousands of people every year from the costs of making non-fault claims on their car insurance.

So you don't have to pay the excess and the cost of your renewal should remain protected.

Here is a summary of the services we provide: -

  • We and our partners recover the costs directly from the third party insurer on your behalf

  • We will provide you with a like-for-like replacement vehicle

  • Your replacement vehicle will be delivered to your home or work place typically within 3 hours of starting your claim

  • Your vehicle will be repaired at an approved accident repair centre in your area

  • If your vehicle is a total loss, you can use your replacement for up to 7 days after you get your settlement cheque

  • Your vehicle repairs are carried out according to your manufacturers specifications and are fully guaranteed

  • You have the option of using a repairer of your own choice if you prefer

  • We arrange legal assistance as part of your claim

  • Our claims team are available 24 hours a day to assist with your claim



If you would like to find out more about our non-fault recovery and repair services, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury