Private hire Taxi non-fault accident claim


As a private hire taxi operator, you probably cannot afford to have your vehicle off the road for repair without getting a plated replacement to use after an accident.

What’s more, a non-fault claim on your Taxi insurance will almost certainly cost you more for your insurance in the long run.

This is where we can help.

Car Call and its partners provide both fleet solutions and owner driver non-fault accident assistance for drivers who want to minimise their insurance costs as well as get suitable replacement plated Taxi’s when theirs is in for repair.

We operate independently of insurers so you do not have to make a claim on your own Taxi insurance policy.

Our accident management service enables you to carry on working while we arrange the repairs to your Taxi, provide you with a replacement and sort out any legal assistance if you need it.

All the costs associated with your accident directly from the insurer of the at-fault driver.


A not fault claim on your policy will increase the cost of your insurance

By resolving your non-fault accident claims using our independent accident assistance service, you can keep the number of claims on your policy to the minimum and keep the cost of your insurance down.

You also don’t have to go through the drawn-out process of paying your excess and then waiting for it to be recovered by your insurance provider weeks or months later.


Can your insurer provide a plated replacement Taxi – on the same day?

Not all insurance providers will be able to offer you a suitable replacement Taxi if yours is undrivable and/or being repaired.

Car Call will provide a like-for-like plated and equipped replacement Taxi for you – so you can carry on your business with the minimum of disruption.

Replacement vehicles are typically delivered on the same day as you start your claim.


Can you arrange the repairs and recover the money I have lost?

We have a network of approved accident repair centres across the UK. They only receive our approval if they have met the high standards we expect for their facilities and the quality of service they provide to their customers.

If you want your Taxi repaired somewhere else, just let us know and we can arrange this for you.

Legal assistance with issues such as lost or earnings, equipment damage or compensation for injuries is included as part of our service.

No matter what size of Taxi operation you have, just give us a call and we and our partners can provide a solution that suits your business.

Call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury