New insurance write off categories from October 2017. 16/06/17


Anyone in working in the car insurance/repair/salvage industry is likely to be aware that the "write-off" categories are to be changed on 1st October 2017.

The categories are to be changed mainly to "reflect the increasingly complex repairs of new cars", says the Association of British Insurers (ABI), which coordinates the codes.

Current Insurance Categories

Currently the write-off categories are A, B, C and D. These are defined as below.

Category A : Scrap only. For vhicles so badly damaged they should be crushed and never re-appear on the road. Even salvageable parts should be destroyed.

Category B : Body shell should be crushed. Extensive damage but some parts some parts are salvageable. Should never re-appear on road, but reclaimed parts can be used in other road-going vehicles.

Category C : The vehicle is repairable but the costs exceed the vehicle’s value. Can be put back on the road.

Category D : The vehicle is repairable but the repair costs are significant compared to the value of the car.Can be put back on the road.


New Insurance Categories from October 1st 2017

The new categories are:-

Category A : Scrap.

Category B : Break.

Category S : Structurally damaged repairable.

Caegoryt N : Non-structurally damaged repairable



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury