Bus or Coach accident compensation claims

If you are looking to make a compensation claim after an accident in a bus or coach, we can help. Call 02392 484 244 and we will be happy to help.


How can you help with my compensation claim?

When you contact us, we will take the details of your accident and discuss your options. We will then put you in touch with a specialist road accident solicitor who will look into your case.


What information do you need from me?

We appreciate that being involved in an accident can be a stressful experience and so you may not have collected everything in this list, but if you can provide any of the following details it will be helpful:

  • The date and time of the accident

  • The name of the bus or coach company involved

  • Details of any witnesess (eg. other passengers)

  • If the police attended, officer names/collar numbers and the incident report number

  • Details of other vehicles/drivers involved

  • A description of the accident



How long does the claims process take?

The length of the claims process will depend on the type of injury you have sustained and the circumstances of the accident. We will of course look to resolve your claim as quickly as possible.


How much compensation will I receive?

Claim settlements can range from a few hundred pounds for a minor injury to very large amounts for serious injuries. Your claim settlement amount will be worked out based on the following information:

  • The level of discomfort you suffered in the accident

  • How the injury will affect your daily life

  • The likelyhood of a permanent disability

  • Specialist treatments or therapies needed

  • Costs of specialist medical aids or equipment you may need

  • Costs of personal care

  • If modifications are needed for your home

  • Costs of adapted vehicles or mobility aids

  • Loss of potential earnings resulting from the injury


To find out more about making a bus passenger compensation claim call 02392 484 244 and we will be happy to help.




No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury