Public Hire Taxi Accident Management


Operators of Public Hire taxi’s need the reassurance of an Accident management solution that is going to deliver the goods in terms of the prompt provision of replacement plated Taxi’s and an efficient repair service following any non-fault accidents.

Car Call have been providing accident assistance to business customers for over a decade now, which is in itself a testament to the quality of service we and our partners can provide.


Excellent repairs and prompt delivery of the right kind of vehicles

We have established a UK wide network of Accident Repair Centres that we know and trust to deliver quality accident repairs and excellent customer service.

We know they have the facilities, technical expertise and can deliver repairs that are carried out to manufacturer specifications and are of course fully guaranteed – that’s why we approved them for our business.

We insist on the same high standards for our hire provider too.

Whatever type of Public Hire Taxi you need, they will always endeavour to provide the best possible match for your replacement.

What’s more, they can typically deliver your replacement vehicle on the same day that you start your non-fault claim.


No need to claim on your Taxi insurance policy

The last any Taxi operator needs is for their insurance costs to go up when your own driver is not responsible for an accident.

Our service enables you to keep these claims off your insurance record and keep your insurance overheads to the minimum.

We operate a full credit hire and repair service so that you get quality accident management.

All the costs associated with your non-fault claim are recovered by us on your behalf from the at-fault driver’s insurer.


A comprehensive solution to suit your business

Over the years we have developed our Accident Management solutions to suit businesses of all types, but the broad range of our services and benefits are shown below.

  • No need to claim on your Taxi insurance policy

  • Like-for-like replacement plated taxi’s for all your non-fault accidents

  • Replacement vehicles are delivered typically on the same day

  • we and our partners can provide a variety of Taxi vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Vehicle repairs at one our network of approved Accident Repair Centres

  • You have the option to choose your own repairer

  • Legal assistance is arranged for the recovery of lost earnings, equipment or claims for compensation

  • We look after your vehicles and your drivers

  • Minimise disruption to your business

  • Full credit repair and credit hire facilities



To find out how our Public Hire Taxi solutions will benefit your business, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury