Wheelchair accessible vehicle repairs


If you drive a wheelchair accessible vehicle and you have been involved in a recent accident, we can look get your vehicle repaired and provide you with a suitable replacement to use in the meantime. Call us on 02392 484 244 for help and advice with your accident claim.

We appreciate that our disabled customers are particularly reliant on the use of their vehicles in order to maintain their independence.

Due to the adapted nature of your vehicle, you may need the repairs carried out by a specialist accident repair centre. In addition to this, you will also need a suitably adapted replacement vehicle to use for the duration of the repairs.

If you were not responsible for the accident you were involved in, we can look to provide the assistance you need without you having to make a claim on your own insurance policy.

We independently help thousands of drivers every year with their road accident claims. As we work independently of your insurer it means that we are able to provide services that are tailored to the specific needs of each customer.

The costs of the services we provide are recovered directly from the insurer of the at-fault driver.


About our claims service

We are happy to offer a complete range of accident related services to all our customers, regardless of their mobility requirements.

If we can help with your accident claim, you will receive the following benefits.

  • Unlikely there is any excess to pay on your own insurance policy

  • Your accident claim should not affect your renewal premium

  • We will look to provide you with a like-for-like replacement vehicle which is adapted for wheelchair access

  • Your replacement vehicle will be delivered to your home or place of work typically within 3 hours of starting your claim

  • We will arrange for your vehicle to be repaired at an approved accident repair centre or at a repairer of your own choice

  • If you were travelling with a wheelchair or other mobility aid in your vehicle and this was damaged in the accident, the solicitors we work with can look to recover the cost of the repair or replacement of these items for you

  • If you have sustained an injury, we can also look to pursue a claim for compensation on your behalf


If you would like further information or advice regarding your accident, simply call 02392 484 244 or just complete our simple online form using the button below.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury