Vehicle accident recovery services


To get your vehicle recovered at no-cost and without a non-fault claim on your car insurance policy, call now on 02392 484 244 to arrange the recovery.


The disadvantages of a non-fault car insurance claim

Car Call and its partners provide non-fault accident assistance for motorists wanting to get their vehicles repaired – but without making a claim on their insurance policy.

Making an accident claim independently of your insurer means you get the assistance you need, but you will not have any excess to pay and your no-claims discount remains protected.


I have to tell my insurer about the accident don’t I?

If you were not at-fault for the accident you are entitled to choose who repairs your vehicle.

In order to comply with the terms of your insurance policy, we will notify your insurer of the accident ‘for information purposes only’ on your behalf.

We will arrange your vehicle repairs and provide you with a like-for-like replacement vehicle at no-cost to you and completely independently of your insurer.

We and our partners recover our costs and yours, directly from the at-fault drivers insurer.


So - will basically provide the same service as my insurer?

We provide all the services you would expect to get from a typical comprehensive car insurance policy – but without the disadvantages of an insurance claim.

The services available to you are: -

  • We will arrange for your vehicle to be recovered to an approved accident repair centre

  • We and our partners provide you with a like-for-like replacement vehicle

  • Your replacement vehicle will be delivered to your home or place of work, typically within 3 hours of starting your claim

  • Repairs to your vehicle will be arranged at an approved accident repair centre in your area or one of your own choice

  • We can arrange legal assistance with all your accident related issues if required

  • 24/7 help line for all your claim related queries



Our claims advisors arrange everything for you, leaving you to get on with your daily activities with the minimum of disruption.

To find out how we can help following your accident, call 02392 484 244 now.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury