National recovery operators


If you are looking for National roadside recovery operator after a non-fault road accident, there is no need for you to pay for it - or contact your insurer and start a claim on your policy.

Car Call independently provide accident assistance to thousands of motorists every year. We simply organise the services you require and when everything is resolved, we recover the costs from the insurer of the person at-fault.

To get your car recovered now from anywhere in the UK, call 02392 484 244 for free help and advice with your claim.


Why not just claim on my insurance?

A claim on your car insurance for a non-fault accident usually means you must pay the excess on your policy up-front, before any repair is started on your vehicle.

In addition to this, you will probably lose your no-claims bonus too.

We and our partners assist anyone who is not responsible for their accident to get their car recovered, repaired, a replacement hire-car and legal assistance – without making any claim on their car insurance policy.

Who pays for our assistance – the insurer of the person at-fault.


Our service

Unlike your insurance policy which may or may not have all of the features below – we provide them to everyone, regardless of their insurance cover.

  • Your vehicle is recovered to an approved accident repair centre in your area

  • A like-for-like replacement hire-car is delivered to you typically with 3 hours of starting your claim

  • Your replacement car can be used for up to 7-days after the receipt of a settlement cheque if your car is a total loss

  • The damage to your car is inspected by an independent engineer

  • Your repairs will be carried out at an approved accident repair centre or one you choose yourself

  • If you need legal advice or assistance, our partner solicitors will deal with all your accident related issues

  • A 24/7 helpline for all your claim enquiries



To start your independent accident claim today, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury