Home | About us | Contact us | Join Accident Assist | Enquiry | Broker Products | Body Shop | Dealership | Competition
Privacy Policy | Website Terms and Conditions | Claims management services enquiry | Business Enquiry | Terms and conditions
Copyright © 2018 Car Call UK
Car Call UK
Car Call banner
Motor Accident?

No-fault car insurance claims advice


If you have been involved in a car accident that was not your fault, there are a number of important facts you need to be aware of: -

  • You do not have to make a claim on your car insurance in-order to get your vehicle repaired

  • If you choose to use your insurer, you will almost certainly have to initially pay the excess on your policy

  • If you choose to use your insurer, the cost of your insurance is likely to increase because of your claim

  • If you choose to use your insurer, you will probably have to use the repairing garage they choose for you

  • If you choose to use your insurer, you may not have a guaranteed replacement hire-car on your policy


Car Call UK independently help thousands of drivers every year get the assistance they need following accidents that are not their fault. Our service not only avoids all the disadvantages shown above, we and our partners recover the costs involved directly from the at-fault drivers insurer on your behalf.

Call us now on 02392 484 244 for further help and advice.


So this is an alternative to a claim on my insurance?

We arrange all the assistance you need on what is called a ‘credit hire and repair’ basis, which means you are not charged for any of the services we provide. We and our partners recover the costs associated with your claim.

In fact – as you don’t have to find any money to pay your excess and your insurer can’t increase your next premium because you are not using their services, you are actually saving money.

Our service includes all benefits of a fully featured insurance policy, regardless of the type of cover you have with your insurer.

Our service includes: -

  • Your damaged vehicle will be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • All your repairs are fully guaranteed and are carried out according to your vehicle manufacturers specifications

  • You will be provided with a like-for-like replacement hire-car for your vehicle if it is un-roadworthy and/or being repaired

  • We deliver the replacement vehicle to your home or place of work, typically within 3 hours of taking your claim

  • Legal assistance can be arranged for issues ranging from the recovery of lost earnings to claims for injury compensation



To find out more about our service or you would just like some advice, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
3 Easy Steps
  Free road accident claim enquiry   Tell a friend
Help with your accident