Best company to make an
injury claim with?



If you are looking for the best company to make your injury claim with, you have certainly come to the right place.

Car Call and our partners help thousands of people every year get the injury claim settlements they deserve following a collisions that were not their fault.


Can I make a personal injury claim?

If you have been injured in a road accident that was not your fault, the law entitles you to seek compensation from the insurer of the driver responsible.

Your injury claim settlement is intended not only to compensate you financially for the discomfort you have suffered, but it also takes into account costs of specialist treatment you may need to help you achieve a speedy recovery.

If your injury is of a more serious nature, your settlement will also be based the following:

  • The level of discomfort you suffered in the accident

  • The level of discomfort you are suffering since the accident

  • The effect of your injury on your current lifestyle

  • If your injury leads to a permanent disability

  • Any long term treatment or therapy you may need

  • Costs of specialist medical aids or equipment

  • Costs of personal care or assistance

  • Modifications to your home to help you cope with a disability

  • Costs of an adapted vehicle or mobility aids

  • Compensation for the loss of potential earnings


Can you help with my accident repairs
as well as my injury?

We provide a comprehensive independent claims service that includes arranging repairs to your vehicle and providing you with a like-for-like replacement vehicle.


How much does this cost?

Because we and our partners recover the cost of your assistance directly from the at-fault driver's insurer.


Does this affect my car insurance?

No. Because you are not using your own insurer you will have no excess to pay and your no claims bonus should not be affected. Your insurer will be notified for information purposes only.


How do you help with my car repairs?

If your vehicle has been damaged in the accident, we will arrange the following for you:


  • You will be provided with a like-for-like replacement vehicle if yours is un-roadworthy and/or being repaired

  • Delivery of your replacement vehicle will typically be within 3 hours of starting your claim

  • Your vehicle damage to be inspected and assessed by an independent automotive engineer

  • We will arrange for your vehicle to be repaired at an approved accident repair centre

  • If you prefer to use a specific garage, just let us know and we can arrange this for you

  • If your vehicle is uneconomic to repair, you can use your replacement vehicle for up to 7 days after you receive your settlement cheque



If you are looking to make a claim for personal injury or would like someone to look after your entire road accident claim, contact us on 02392 484 244 and we will be happy to help.



No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury