Private Hire Taxi Accident not at-fault


If you run your own Private Hire Taxi you probably can’t afford to have your vehicle out-of-action for any length of time.

It can be even more frustrating to lose business thanks to the actions of a careless driver and then have to make a claim on your insurance which will almost certainly lead to an increase in your premium.

Car Call and our partners helps Taxi operators of all sizes by quickly providing replacement plated taxi’s and also resolving their accident repairs – independently of your insurer.


If I call your claims line, what happens next?

One of our experienced advisors will take the details of your accident and give you a view on liability. We will then arrange for a like-for-like replacement plated/equipped taxi to be delivered to you so you can continue with your normal business activities.

We then notify your own insurer for ‘information purposes only’ so that they are aware, but do not deal with your claim.

The damage to your own taxi is assessed by an independent Automotive Engineer and then it is booked into one of our approved accident repair centres or at a repairer of your own choice.

If you need legal help, you can also speak to the solicitors we work with to discuss the recovery of any lost earnings or make a claim for a personal injury if you wish to do so.

On completion of the repairs and when you have returned your replacement vehicle, we will recover the costs involved directly from the insurer of the at-fault driver.


A summary of our accident assistance


  • No claim on your own Taxi insurance policy

  • No policy excess to pay

  • Your insurance premiums should not increase due to your accident

  • We and our partners recover costs and charges directly from the at-fault driver’s insurer for you

  • Vehicle damage is assessed by an independent Automotive Engineer

  • We deliver a like-for-like replacement plated and equipped Taxi

  • Your replacement is delivered typically on the same day as you notify us of your accident

  • Repairs are carried out at an approved accident repair centre or at a repairer you choose

  • Legal assistance can be arranged for the recovery of lost earnings and/or personal injury claims



If you need a replacement plated taxi after an accident that was not your fault, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury