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Motor Accident?

Private Hire Taxi Accident not at-fault


If you run your own Private Hire Taxi you probably can’t afford to have your vehicle out-of-action for any length of time.

It can be even more frustrating to lose business thanks to the actions of a careless driver and then have to make a claim on your insurance which will almost certainly lead to an increase in your premium.

Car Call UK and our partners helps Taxi operators of all sizes by quickly providing replacement plated taxi’s and also resolving their accident repairs – independently of your insurer.


If I call your claims line, what happens next?

One of our experienced advisors will take the details of your accident and give you a view on liability. We will then arrange for a like-for-like replacement plated/equipped taxi to be delivered to you so you can continue with your normal business activities.

We then notify your own insurer for ‘information purposes only’ so that they are aware, but do not deal with your claim.

The damage to your own taxi is assessed by an independent Automotive Engineer and then it is booked into one of our approved accident repair centres or at a repairer of your own choice.

If you need legal help, you can also speak to the solicitors we work with to discuss the recovery of any lost earnings or make a claim for a personal injury if you wish to do so.

On completion of the repairs and when you have returned your replacement vehicle, we will recover the costs involved directly from the insurer of the at-fault driver.


A summary of our accident assistance


  • No claim on your own Taxi insurance policy

  • No policy excess to pay

  • Your insurance premiums should not increase due to your accident

  • We and our partners recover costs and charges directly from the at-fault driver’s insurer for you

  • Vehicle damage is assessed by an independent Automotive Engineer

  • We deliver a like-for-like replacement plated and equipped Taxi

  • Your replacement is delivered typically on the same day as you notify us of your accident

  • Repairs are carried out at an approved accident repair centre or at a repairer you choose

  • Legal assistance can be arranged for the recovery of lost earnings and/or personal injury claims



If you need a replacement plated taxi after an accident that was not your fault, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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