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Car accident | Recovery services after non-fault accidents


If you have been involved in a car accident that was not your fault, call 02392 484 244 and we can arrange for the recovery of your vehicle straight away.

Car Call UK have been providing non-fault accident assistance for more than ten years now. As an independent provider, we have helped thousands of people get their vehicles recovered and repaired without the need to make a claim on their own insurance policies.


Why avoid a non-fault claim on your car insurance?

If you have just been the innocent party in a road traffic accident, the last thing you need is to discover that you now have to pay the excess on your policy before your vehicle will be repaired.

This unfortunately is likely to happen if you make a non-fault claim.

You will probably still have to pay your excess up-front and your insurer will almost certainly increase your next insurance premium as a result of your claim.


Do I get my car repaired and a hire-car?

Yes, we will provide you with a like-for-like replacement for your vehicle.

You will basically receive all the help and assistance you would expect from a fully featured insurance policy, except you have no excess to pay.


Do I tell my insurer about the accident?

We will notify your insurer for 'information purposes only', this means your insurer to make a note of the incident, but not take any action to deal with the claim. So your next renewal premium should not be affected.

You will not have any costs or charges to pay for our service, as we will recover these from the at-fault driver’s insurer on your behalf.


The many benefits of our service

We and our customers believe that the advantages are clear.

Our comprehensive claims assistance provides you with the following benefits: -

  • There is an alternative to a claim on your own car insurance

  • You will not have to pay any excess

  • We deliver a like-for-like replacement for you to use if yours is un-roadworthy and/or being repaired

  • The replacement will be delivered typically within 3 hours of accepting your claim

  • Guaranteed repairs for your vehicle at one of our approved accident repair centres

  • Repairs alternatively can be arranged at a garage of your own choice

  • Legal assistance will be arranged for all your accident related issues

  • Help is available 24/7 for all your claim queries



To get the benefit our service without a claim on your car insurance, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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