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Motor Accident?

What is a non-fault accident claim


A non-fault accident claim is where someone makes an insurance claim or independent accident claim for a road traffic accident that was caused by someone else’s careless or reckless driving.


What to say after a road accident

It is advisable not to admit that you may be at fault at the scene of an accident. The circumstances of an accident can be affected by many different things, you may be distressed and/or suffering from shock and may not thinking clearly enough to consider them at the time.

It’s better to let the police accident investigators consider all the evidence before thinking about admitting liability.

If you are able and it is safe to do so – take photos of the positions of vehicles and note speeds, directions, weather conditions in a diagram soon afterwards while it is fresh in your mind.

If you do admit anything at the scene, bear in mind that someone could quote you in any possible resulting court case, and it will be both difficult and 'suspicious' to suddenly change your story later. You may also have problems with any insurance or compensation claims you may wish to make, leaving you without a car and possibly facing some large repair bills.


Get your vehicle repaired without a claim on your car insurance

If you believe the accident was not your fault, Car Call UK’s non-fault claims service enables you get your vehicle repaired, we provide you with a like-for-like replacement vehicle and we can arrange legal assistance.

If you make a non-fault accident claim on an insurance policy, you will almost certainly still have to pay the excess and your next insurance premium is likely to increase.

We independently help thousands of people every year get the accident services they require, so there is an alternative to a claim on your own insurance policy.

We provide comprehensive accident aftercare for our clients, so from the outset We and our partners organise a like-for-like replacement vehicle for you, your repairs and any legal help you may need.

Once your claim is complete, we will recover the costs directly from the at-fault driver's insurer on your behalf.

Our services at a glance: -

Your replacement vehicle…

  • A like-for-like replacement vehicle if yours is off the road or being repaired

  • Delivered typically within 3 hours of starting your claim

  • We have a wide range of vehicles to suit every need

  • Most of the vehicles we provide are less than 6 months old



Your vehicle repairs…

  • Your vehicle will be repaired at an approved accident repair centre that is local to you

  • Repairs can alternatively be arranged at a repairer of your own choice

  • All repairs are carried out using genuine parts and are fully guaranteed


Legal assistance…

Assistance can be provided for the following: -

  • Vehicle recovery charges

  • Uninsured losses ie. tools, laptops etc.

  • Out of pocket expenses

  • Loss of earnings due to the accident

  • Compensation for an injury



If you have any queries or questions about our services, please feel free to call us on 02392 484 244 and a UK based advisor will be happy to help you.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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