Passenger on a bus involved in an accident, can I claim?

If you have been injured whilst travelling on a bus, you are entitled to seek financial compensation for the injury and discomfort you have suffered. To find out what options are available to you, call 02392 484 244 and we will be happy to help.


How can you help with my bus accident claim?

We will first take your details and the circumstances of the accident.

We then look to establish who was at-fault for the accident, perhaps the driver of the bus made a driving error or perhaps the accident was caused by the driver of another vehicle, either way we will look pursue your claim from the insurer of the person responsible.

Ideally the information we will need to investigate your claim will include the name of the bus company involved, the time and location of the accident, details of the other vehicles involved and the bus number or route details.

Don't worry if you do not have all these details as we may be able to gather them from other sources. However if you can provide details of other passengers as witnesses this can be very helpful.


Will you provide legal assistance?

Yes, we will arrange the assistance of a specialist traffic accident solicitor to deal with your claim. They will guide you through the claims process and look to achieve the best possible settlement for you.


How is the claim settlement decided?

There are many factors that are considered when deciding on the value of a compensation claim settlement award.

  • Any long term discomfort caused by the injury

  • How the injury is likely to impact your life

  • If you will have a permanent disability

  • If specialist treatment or therapy is required

  • If you require specialist medical aids or equipment

  • Costs of personal care or assistance

  • Any special modifications you may need to your home

  • Adapted vehicle or mobility aid requirements

  • Loss of potential earnings resulting from a disability


To find out more about making a bus passenger compensation claim call 02392 484 244 and we will be happy to help.




No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury