Road Traffic Accident Assistance


Car Call and its partners provides road traffic accident assistance to motorists involved in accidents that were not their fault. We provide help and assistance that is independent of any insurer that includes repairs to your vehicle, a replacement vehicle to use if yours is un-roadworthy and/or being repaired and legal assistance with accident related issues.


Why we are different

We have helped thousands of people get their vehicles repaired, provided them with like-for-like replacement vehicles and legal assistance.

Unlike an accident claim on your own car insurance policy, our service enables you to get everything resolved but without you having to pay the excess. In addition to this, because you are not making a claim on your policy your no-claims discount should also remain protected.


How much does your service cost?

All costs and charges are recovered directly from the insurer of the at-fault driver. We and our partners organise everything for you and at the end of your accident claim, we and our partners recover the costs on your behalf.


What assistance do you provide?

Once the other driver has accepted responsibility for the accident, we first arrange for a like-for-like replacement vehicle to be delivered to you. The replacement is typically delivered to your home or place of work within 3 hours of starting your claim.

The damage to your vehicle is then assessed by an independent engineer and we then allocate one of our network of approved accident repair centres to repair your vehicle. Repairs to your vehicle are guaranteed and are carried out according to the manufacturer's specifications.

If you have been unfortunate enough to be injured, you have incurred expenses, have damaged possessions or lost earnings as a result of the accident - we will arrange legal assistance to deal with these issues for you.

Call us now on 02392 484 244 for free help and advice from one of our experienced claims advisors.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury