Non-fault accident company?



If you are the victim of a careless driver, you are not likely to be too pleased to have to pay your excess before your insurer even starts the repairs on your vehicle.

You are also likely to find your annual no-claims bonus is wiped-out and just for good measure – the cost of your next insurance premium has gone up too. Great.

Car Call and its partners independently assist thousands of people every year who feel - exactly the same way.

Anyone who is not at-fault for an accident has the opportunity to use our accident management service as an alternative to a claim on their vehicle insurance policy.

We and our partners help road users get their vehicles repaired, provide replacement vehicles and legal assistance following non-fault traffic accidents.

To find out how our accident management service compares to a claim on your insurance policy, call 02392 484 244 and we will be happy to help.

Accident Management services enable anyone who was not at-fault for a road traffic accident to get the assistance they need without having to make a claim on their own vehicle insurance policy.


How our accident management company will help you

It does not matter to us whether us what type of insurance cover you have, our independent accident assistance provides the same comprehensive range of services to all our customers.

  • We provide a like-for-like replacement vehicle for you to use if yours is un-roadworthy and/or being repaired

  • Your replacement vehicle is delivered typically within 3 hours of accepting your claim

  • Your vehicle will be repaired at one of our approved accident repair centres or at a repair centre of your own choice

  • The repairs to your vehicle are fully guaranteed and carried out according to your manufacturers specifications

  • Our partner solicitors will provide the legal assistance you need to recover your expenses, lost earnings or pursue a claim for injury compensation

  • Our help line is available 24/7 assist with all your claim queries



To find out how our accident management service could benefit you, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury