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Motor Accident?

No-fault claims companies

Why you may not want to make a claim on your own policy. Compare our services to those provided in your policy, contact us today.

Car Call Claims line

Get free independent alternative advice by calling Car Call UK today on the number above and compare our services to that of your insurance company after an accident.

If you have had an accident and you are not the person responsible, in the UK you have the right to have the costs of all reasonable accident expenses, the repairs to your car and the cost of a replacement hire-car, recovered from the insurance provider of the person responsible.

However if your insurance provider handles your non-fault accident claim, you are likely to have to pay the excess on your policy before your vehicle is repaired, you will probably lose your no-claims bonus and the cost of your next insurance premium is likely to increase as a result of the claim.

Car Call UK and its partners provide independent alternative accident assistance to thousands of road users every year. We are different, because we resolve the consequences of your accident without a claim on your policy.

As a result, you have no excess to pay, you don’t lose your no-claims bonus and the cost of your next premium should not be affected in any way. We recover the cost of your assistance directly from the insurer of the person responsible.

To find out how our independent accident assistance compares to a claim on your insurance policy, call 02392 484 244 to find out more.

So I don’t have to claim on my car insurance?

No - you can use our service instead of the services provided by your insurance provider.

You must notify your insurance provider that the accident has occurred, this is a requirement of your policy, but it is recorded ‘for information purposes only’ and they will not activate a claim.

Do you provide the same kind of assistance?

We and our partners provide the full range of services you are likely to need.

Even though you may not have all the services we provide on your insurance policy – it does not matter. Because we independently manage your claim, everything you see below is available to anyone who uses our service - regardless of their cover.

How we and our partners assist you after your accident: -

  • You receive a like-for-like replacement hire vehicle

  • Your replacement is delivered typically within 3 hours of accepting your claim

  • The damage to your car is assessed by an independent automotive engineer

  • Your repairs will be completed at one of our approved accident repair centres or at a repairer of your own choice

  • The repairs are fully guaranteed

  • Our partner solicitors provide legal assistance with accident related issues including the recovery of expenses, lost earnings or claims for personal injuries

  • A 24/7 help line for updates and queries

To find out how we can help you today, call us now on 02392 484 244 for free help and advice.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered, and information given on this page is provided by Car Call UK and its partners, no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.
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