Black cab replacement hire services


If you drive a ‘black cab’ or Hackney Carriage taxi and you have ever tried to get a replacement black cab, it probably wasn’t as easy as it should be.

We provide specialist accident assistance for all types of vehicles including plated Private Hire and public Hire Taxi cabs.

If you have been involved in a non-fault accident we can independently manage your entire accident claim, including a replacement plated black cab which can typically be supplied on the same day as you start your claim with us.

Our service includes arranging repairs to your own vehicle, providing a suitable replacement and also legal assistance with issues such as recovering lost earnings and personal injury claims.

Because we and our partners recover the accident related costs from the at-fault drivers insurer, this gives you an alternative to a claim on your own Taxi insurance policy.


Why we believe our service is better than a claim on your Taxi insurance

A claim made on your taxi insurance policy will almost certainly mean your Taxi will cost more to insure next time round, so keeping these claims off your claims record just makes sound financial sense.

It is also likely that you will to pay your insurance excess up-front before your vehicle is repaired and then recover it back at a later date. By using our service - this does not happen.

We even take care of reporting the claim to your own insurance provider.

The accident is reported for ‘information purposes only’ so you comply with their terms and conditions, but ensures they do not provide assistance so your future premiums should not be affected.


How we manage your accident claim

We believe our accident assistance is as good as you will find anywhere. You will get a personal claims advisor to look after all aspects of your claim, not a random inexperienced advisor in a large call centre.

We also don’t put our customers on hold or in a queue, you will typically get straight through to us without delay.

We have been assisting Fleet and owner driver Taxi operators now for over a decade, so you can be assured of the best possible service.

The benefits of our service speak for themselves: -

  • No need to claim on your Taxi insurance

  • You don’t have to pay any excess on your policy

  • All costs and charges are recovered directly from the at-fault driver’s insurer

  • We supply you with a like-for-like replacement plated black cab while yours is repaired

  • We and our partners organise the repairs to your Taxi at an approved accident repair centre – or the one you specify

  • We arrange legal assistance to recover your lost earnings and pursue injury claims

  • Guaranteed assistance 24/7



If you are looking for a replacement black cab after a non-fault accident, call us on 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury