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Motor Accident?

Why get a replacement hire-car instead of a courtesy car after an accident


If you have been involved in an accident where you are not at-fault, you are entitled to have a replacement vehicle that is a suitable like-for-like replacement for your own.

If you only have a ‘courtesy car’ on your policy and your vehicle is for example, a prestige 4x4 SUV – you are very unlikely to get that as a ‘courtesy car’.

In addition to the repairing garages limited selection of vehicles, you may be told to return your ‘courtesy car’ straight away if your vehicle turns out to be a total loss or your repairs take longer than expected.

Car Call UK and our partners specialise in helping drivers following non-fault accidents. Because we and our partners recover your accident related costs directly from the at-fault driver’s insurer, we will organise a quality like-for-like replacement vehicle that is appropriate for your needs and you will not need to make a claim on your own insurance policy.


What exactly is a ‘like-for-like’ replacement vehicle?

We aim to provide our customers with exactly what they are entitled to following a non-fault accident.

This means that if your prestige 4x4 SUV, we will find you a replacement prestige 4x4 SUV that best matches the engine size and model of your own vehicle. In fact whatever type of vehicle you drive we can usually offer you the type of replacement vehicle that suits your needs, unlike an accident repairer who may only be able to offer a very limited selection of vehicles.

Because we and our partners can provide you with a replacement hire-car independently of the accident repairer, we can usually provide you with a much wider choice of vehicles.

In addition to this you will also have the option of choosing your own repairer, rather than the one your insurer specifies. But if you need us to find a repairer for you, we have a network of approved repairers across the UK which we have chosen based on their consistently high standards of repair.

If you would like to find out more about our services just give us a call on 02392 484 244 or start your free claim enquiry online using the button below, and one of our experienced claims advisors will be happy to assist you.
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