Vehicle recovery after an accident


No matter where you have had your accident, call us now on 02392 484 244 if you were not at-fault and we will arrange the recovery and repair of your vehicle at an approved accident repair centre in your area.

We will recover the costs associated with your accident from the responsible person’s insurer.

Your vehicle is recovered and repaired and without an insurance claim

The ever-increasing cost of car insurance means that keeping these costs down has to be everyone’s priority these days

Yet even if you have done everything possible to minimise your costs, it can be frustrating to discover that you will almost certainly still have to pay your excess on an insurance claim if the accident was not your fault.

Car Call and its partners provides a non-fault claims service that has helps thousands of drivers every year avoid claims on their car insurance and the un-necessary expense this can involve.

Also a non-fault claim on your policy will almost certainly mean your insurance premiums will increase because you will be viewed as more likely to have another accident by your insurer.


How our non-fault service works

When we handle your accident claim, we independently organise your repairs, provide you with a like-for-like hire vehicle and arrange legal assistance.

The costs associated with your claim are then recovered by us on your behalf, directly from the insurer of the person responsible.

We manage the entire process for you, so you can get on with your daily activities with the minimum of disruption.

Our service at a glance:

Question Answer
Can I get a like-for-like replacement vehicle? Yes
Can my replacement be delivered to home or work? Yes
Can you organise the repairs to my car? Yes
Can I choose the repairing garage? Yes
Can you help with my compensation claim? Yes
Ethical solutions with the best possible settlement? Yes
An alternative to a claim on my own insurance? Yes
Can you just give me some free advice? Yes

To find out how we can help with your accident claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury