Vehicle off road following an accident, can I get a replacement car?



If your vehicle is off the road due to car accident damage you could be without vital transport if you are not entitled to a replacement car. If you need a like-for-like replacement vehicle following a non-fault accident, we can help. Call us on 02392 484 244 and we can help you independently of your insurer.


When is a courtesy car not a courtesy car?

Even if your car insurance policy includes ‘courtesy car’ cover, this may not be quite what you think.

One or more of the following restrictions could apply to your courtesy car cover.

  • You may not get a suitable replacement vehicle

  • You may not be entitled to a replacement if yours a total loss

  • Your courtesy car may have limits on the time you can use it for



Our non-fault independent claims service entitles you to:

  • A like-for-like replacement for your un-roadworthy and/or damaged vehicle

  • Your replacement vehicle is delivered typically within 3 hours of starting your claim

  • Your replacement vehicle can be delivered to your home or place of work

  • If your vehicle is a total loss you can use your replacement vehicle for up to 7 days after receipt of your settlement cheque



In addition to this, benefits of our claims service also include:

  • There is an alternative to a claim on your own insurance policy

  • No excess to pay

  • Your no-claims bonus should not be affected

  • Your vehicle will be repaired at one of our approved accident repair centres

  • Alternatively you can chose which garage repairs your vehicle

  • We arrange legal assistance with your accident related issues

  • Costs and charges are recovered directly from the at-fault drivers insurer on your behalf

  • A 24/7 helpline for all your claim questions



If you just need a replacement vehicle after your non-fault accident, or you would like us to take care of your entire accident claim, call 02392 484 244 and we will be happy to help.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury