No-cost vehicle recovery and repair after a non-fault road accident


We and our partners help thousands of people each year get their vehicles recovered and repaired without having to make a claim on their car insurance.

Call us now on 02392 484 244 and we can independently resolve all your accident issues as an alternative to a claim on your own insurance.


Accident repairs - without an insurance claim?

That’s right, we provide accident assistance that is completely independent of any insurance company, so you get the help that you need now – without a claim on your own insurance.

Our UK network of accident repair centres have been approved by us to carry out accident and crash repairs for our customers and so you can be confident that these repair centres will offer you an excellent service.


Why use your service instead of a claim on my car insurance policy?

Making a non-fault accident claim on your own car insurance policy usually means you not only have to pay your excess up-front and claim it back later, but also your insurance is likely to increase when you renew your policy.

This is basically because your ‘no-claims bonus’ is not a ‘no-blame’ bonus.

We and our partners recover the costs associated with your claim directly from the insurer of the at-fault driver.


How we assist you after your vehicle is recovered

The benefits of our service are shown below: -

  • There is an alternative to a claim on your own insurance policy, so your no-claims discount will not be affected

  • No claim on your policy means no excess charges to pay

  • We and our partners recover the costs back from the at-fault drivers insurer on your behalf.

  • We will arrange for a like-for-like replacement hire vehicle for you

  • The solicitors we work with can recover out-of-pocket expenses or look to pursue a claim for injury compensation if you want to



For more information - please call 02392 484 244 or make an online enquiry from the link below and we will be in touch with you shortly.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury