Fleet Claims Management Services


Car Call and its partners provides a range of bespoke Claims Management services tailored to the individual needs and size of any fleet operation.

If your business operates a fleet of vehicles, you can’t afford to have your vehicles off the road for a period of time just because they have been involved in an accident.

We can deliver a range of services to support your fleet operation regardless of size. Not all fleet operations are the same, that’s why we take care to tailor our service to the specific needs of your business.

Call us now on 02392 484 244 to find out more about our service.


Minimise Disruption

Because we handle everything for you, this enables your staff get on with more productive activities whilst keeping your fleet costs down. We do this by ensuring that claims are processed quickly and efficiently so that disruption to your business is kept to the absolute minimum.


A managed solution bespoke to your business

From the moment we receive the accident notification on your dedicated line, an advisor will arrange for a suitable replacement vehicle to be delivered to you.

The vehicle will then have the damage assessed by an independent automotive engineer with the repairs arranged at one of our UK network of approved accident repair centres.

Regular updates can be provided directly to your fleet manager automatically or manually from our system so that you are kept up-to-date with the progress of the claim.

How our service benefits your business

  • Dedicated 24/7 branded claims helpline

  • Keep your driver mobile

  • Vehicle replacement for all your non-fault drivers within 3 hours

  • Wide variety of replacement vehicle types

  • Transparent Management Information provided monthly

  • Full uninsured loss recovery

  • Guaranteed repairs at our Approved Repairer network

  • Legal assistance with claims for compensation

  • Minimise disruption to your business

  • Full credit repair and credit hire facilities


To find out how we could benefit your business, contact us now on 02392 484 244 and we will be happy to discuss your requirements. Alternatively click here to submit your enquiry.


No need to claim on your insurance

Anyone who has been involved in a road accident has the right to choose who repairs their vehicle. If you were responsible for the accident you were involved in, the company that insures your vehicle would normally deal with your accident claim.

However if you were not at-fault for the accident, you can choose to either claim on your own insurance policy or make a claim independently of your insurer. To find out more call 02392 484 244 and we will be happy to help.

We and our partners help thousands of people make independent accident claims. Our service enables motorists to get the help and assistance they need to resolve their accident related issues, with the costs being recovered directly from the at-fault driver on your behalf.

No excess to pay

Unfortunately even if an accident was not your fault, your insurer will almost certainly require you to pay your excess before any repair is started on your car.

This money should of course be recovered by an insurer at a later date, but with our service - you do not have to pay it at all.

By using our independent claims service, you are not making a claim on your insurance policy and so you will have no excess to pay.

Receive a like-for-like replacement hire vehicle

Not all insurance policies will include a replacement hire-car for you to use if yours is damaged and unroadworthy. In fact it is typically an 'optional extra' on your policy.

Other policies may offer a 'courtesy car' but this is often just a 'basic' saloon or hatchback which may not be suitable for your needs.

Car Call and its partners will provide a like-for-like replacement vehicle as part of our service. This means we will endeavour to supply a hire-vehicle that similar to your own in terms of its type, make and engine size.

So whether you drive a small hatchback or a prestige sports car, we will look to provide a similar hire-vehicle that suits your needs.

Manufacturer approved vehicle repairs

If you have been involved in a car accident, the last thing you want to have to worry about is the quality of the repairs to your car. We have a UK wide network of partner approved Accident Repair Centres available to all of our customers.

Many of our accident repair centres are have manufacturer approvals for specific brands, so if you require a manufacturer approved repair centre, simply tell your personal claim handler and they will ensure your vehicle goes to an approved repairer.

Want you vehicle repaired by a specific garage? No problem, we can alternatively use a repairer that you specify.

Legal Assistance

Our partner solicitors provide legal assistance as part of our service. They specialise in motor claims related issues, so you can be assured of the best possible advice and assistance.

They issues they can assist you with include:

  • Recovery of the cost of the replacement hire-vehicle
  • Recovery of the cost of uplifting your damaged vehicle
  • Recovery of all repair costs
  • Recovery of the cost of damaged of personal items
  • Seeking financial compensation for an injury