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Motor Accident?

I'm not happy with the courtesy car on my car insurance


If you are choosing a car insurance policy, you may pick one with a courtesy car included. This may be adequate for your needs if you drive a small saloon or hatchback, but if you drive a mid to high value vehicle – you may be in for a shock. This is because small saloons and hatchbacks are likely to be the only type of vehicles that are available from your repairer as your ‘courtesy car’ option.

There can be confusion between the term 'courtesy car' and the term 'replacement vehicle'. Strictly speaking a 'courtesy car' is provided at the discretion of the accident repair centre that is repairing your vehicle and is rarely provided on a like-for-like basis.

A 'replacement vehicle' is generally a vehicle that is provided specifically under the terms of your car insurance policy and they supply this at an extra cost on your policy.

If you are involved in a non-fault accident, the law states that you are entitled to be supplied with an equivalent replacement vehicle to use while yours is repaired.

Car Call UK and our partners specialise in independently helping people involved in non-fault road accidents.

We will be able to offer you a like-for-like replacement vehicle for the duration of your repairs, regardless of the terms of your policy and without the need to make an insurance claim. Oh… and we will arrange for your own car to be repaired too!


How much does your service cost?

All costs are recovered directly from the at-fault driver’s insurance company on your behalf.

Thousands of people every year avoid un-necessary insurance claims by using our service. Here are the services you are entitled to: -

  • A like-for-like replacement vehicle for you to use for the duration of your accident repairs

  • Your vehicle will be repaired at one of our approved repair centres or at a repair of your own choice

  • Legal assistance is arranged as part of your claim to deal with all your accident related issues

  • 24/7 support and advice from our experienced claims team



If you would like to know more about our service, simply call 02392 484 244 or send us your contact details using the form on this page.

Any policyholder can use this service, and it is your legal right to choose who repairs your vehicle. All assistance offered and information given on this page is provided by Car Call UK and its partners , no association or affiliation to any particular insurer is intended in any way, and your statutory rights are unaffected
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